Released on: August 20, 2008, 1:40 am

Press Release Author: Dave Costello

Industry: Telecommunications

Press Release Summary: etalk's Qfiniti Observe, Combined with HyperQuality's
Evaluation Services, Gives Customers the Most Powerful, End-to-End, Contact Center
Recording & Monitoring Solution

Press Release Body: SEATTLE (February 13, 2008) - HyperQuality, Inc.
(www.hyperquality.com), the premier contact center quality assurance firm, today
announced that the company has become a value-added reseller (VAR) partner of
Autonomy etalk, a leading provider of Intelligent Contact Center solutions.
Through the new VAR agreement, HyperQuality will resell Autonomy etalk's recording
solution, Qfiniti Observe, under the name HyperRecording, powered by Autonomy etalk.
Qfiniti Observe is a robust and reliable call and desktop recording solution for
regulatory compliance, risk management and quality assurance. Qfiniti Observe allows
users to run any application on any connectivity type with multiple combinations of
triggers for 100% recording. The program also allows for Voice over IP (VoIP)
record-on-demand function.
Clients who use HyperRecording powered by Autonomy etalk for recording calls between
contact center agents and customers will have access to HyperQuality's call
monitoring and evaluation services. These services are built into a custom-designed
program of frequent evaluation, calibration and professional services, which results
in specific recommendations for agents, managers and executives. These
recommendations provide a solid platform for agent improvement, increased overall
quality and bottom line results. The combination of Qfiniti Observe and
HyperQuality's services will create the industry's most powerful, end-to-end
outsourced solution for contact center recording, monitoring and evaluation.
"Autonomy etalk provides a top-tier recording solution," said Howard Lee, CEO of
HyperQuality. "We chose to work with the company because of the sophistication of
its recording tool, great track record with clients, and rapid growth. We know that
we will be providing our clients with a top-notch tool." "HyperQuality has a unique
value proposition for organizations who need quality monitoring services, but don't
have the internal resources or expertise available," said Scott Shute, Autonomy
etalk's CEO. "This partnership ensures that these businesses can take advantage of
leading software solutions and services."

About Autonomy
Autonomy Corporation plc (LSE: AU. or AU.L) is a global leader in infrastructure
software for the enterprise and is spearheading the meaning-based computing
movement. Autonomy\'s technology forms a conceptual and contextual understanding of
any piece of electronic data including unstructured information, be it text, email,
voice or video.
Autonomy\'s software powers the full spectrum of mission-critical enterprise
applications including information access technology, BI, CRM, KM, call center
solutions, rich media management, information risk management solutions and security
applications, and is recognized by industry analysts as the clear leader in
enterprise search.
Autonomy\'s customer base comprises of more than 17,000 global companies and
organizations including: 3, ABN AMRO, AOL, BAE Systems, BBC, Bloomberg, Boeing,
Citigroup, Coca Cola, Daimler Chrysler, Deutsche Bank, Ericsson, Ford,
GlaxoSmithKline, Lloyd TSB, NASA, Nestle, the New York Stock Exchange, Reuters,
Shell, T-Mobile, the U.S. Department of Energy, the U.S. Department of Homeland
Security and the U.S. Securities and Exchange Commission. Autonomy also has over 300
OEM partners and more than 400 VARs and Integrators, numbering among them leading
companies such as BEA, Business Objects, Citrix, EDS, IBM Global Services, Novell,
Satyam, Sybase, Symantec, TIBCO, Vignette and Wipro. The company has offices
worldwide.
The Autonomy Group includes: ZANTAZ, the leader in the archiving, e-Discovery and
Proactive Information Risk Management (IRM) markets; Cardiff, a leading provider of
Intelligent Document solutions; etalk, award-winning provider of enterprise-class
contact center products and Virage, a visionary in rich media management and
security and surveillance technology.

About HyperQuality, Inc.
Founded in 2003, HyperQuality (www.hyperquality.com) is the leading provider of
third-party quality assurance. With a strong focus on call center operations, the
company evaluates millions of interactions annually between contact center agents
and customers and, using advanced analytics, generates actionable feedback to drive
performance improvement. Ultimately, HyperQuality helps companies - including some
of the most well-known names in the travel, retail, financial services, education
and utility industries - improve the quality and effectiveness of their customer
interactions. In addition to quality evaluations, HyperQuality collects, evaluates
and analyzes other forms of customer data, including customer and employee surveys;
shopping experiences and marketing programs. HyperQuality is a global business with
corporate headquarters at 1118 Post Avenue in Seattle. For more information, call
(206) 283-7119 or visit www.hyperquality.com.


Web Site: http://wwww.hyperquality.com

Contact Details: 1118 Post Avenue
Seattle, Washington 98101
(206) 802 9708
quality.costello@gmail.com